One thing is confirmed – nothing comes easy for me! When I take the actual recommended route to contact any service, they throw their SLA’s away, fail to keep the promises, take no ownership of the problem/request and of course, cause a lot of frustation and inconvenience. As it is said ‘In theory, there is no difference between theory and practice, but in practice, there is.’ So, what is put on the website/ paper or promised by the representative and the actual deal always has a huge gap. When I pay to get a service, I don’t wish to compromise on anything promised to me.

But this post is about something different. Airtel, of course. You might have already read about the support experience with Airtel and the makes-no-sense address proof policy I penned down before. This one I observed right at the initial contact. I asked today (Dec 16, 2010) if they can change the bill plan for my Airtel mobile connection. Guess how many days they need to address it? Huh!

Expected Revert Time: 31/01/2011. Great!