From the category archives:

HDFC suck-cess stories

Elaboration for @HDFC_Bank

December 22, 2011

Dear @HDFC_Bank, Normally when I write a post with an intent to get to somebody, I spend some time, do a little home work, have a point and then roll it out. Am doing this post in a hurry; because, you know, you’re trying hard to assist me on twitter but are unable to. If you [...]

more

Emotional banking?

April 27, 2009

There’s this lady who works for some consultant that does business for HDFC Bank. She sells their financial products like loans and credit cards etc. I guess like most other marketing firms, they have a database of mobile numbers they keep calling every now and then to check if we need any financial products or [...]

more

Happy but not satisfied – III

December 3, 2008

After the loan was disbursed, I called this lady again asking about the EMI figure. She said it’s for 15.5%. I reminded about the deal she had offered. She easily provided another phone number and brushed off her hands saying “he should be able to help you”. That bugger never answered the phone and next [...]

more

Happy but not satisfied – II

December 2, 2008

I could sense that there was some trouble coming my way, but I wanted to give them a chance. Given the economic slump, it could be a little difficult to lend money, which could mean some adjustments, unofficial promises or “managing” done to reach the targets. The 15% interest rate was promised to me by [...]

more

Happy but not satisfied – I

December 1, 2008

These days ‘contact customer care’ is as important as ‘check email’, ‘pay bills’ or ‘car/ bike servicing’ check lists for me. There is something or the other these guys mess up that needs follow up. I wish there was at least someone who ‘understands’ the problem – leave alone resolve it. Ultimately I want it [...]

more