A couple of days ago, I published a blog post with some feedback to Zoomin titled – “To Zoomin, with love”.
Click here to read the post, if you haven’t already been there.
I sent the link as a message on their facebook page, as I couldn’t directly post on the wall. And they responded.
I really appreciate your response, Zoomin!
Here is the complete message thread.
Couldn’t post on the wall, so sending you as a message.
Thanks for sharing your blog post with us! Feedback from loyal customers like you is invaluable to us as it allows us to continually improve the ZoomIn experience. Some of the suggestions you had are in the pipeline so we were happy that you affirmed them (business cards, photo frames, monthly coupons) – stay tuned for those launches/changes!
The shopping bag idea is great! Will make sure to pass it on to our product team.
A couple of the other suggestions you had like the offline builder and FedEx tracking are a bit more challenging to implement but we do believe they are important to address so we’ve been working on those fronts as well. Hopefully you’ll see those improvements soon.
With regards to the referral program, have you checked out our affiliate program? You can earn 3% on camera store purchases and 10% on all other items. http://www.zoomin.com/affiliates.
Again, thanks for taking the time to provide such well thought out feedback and for being a loyal customer.
The Zoomin Team
That’s a quick and positive response for my feedback. Few of my associates were hoping you check and consider this. Would you mind if I post this reply on the blog?
They’ll feel happy that you care! 🙂
Thanks for asking! Yes, please feel to share our response.