Subject: Review – LG Customer Care
Ref: RNA 111001029811 and RNA 111008006827
Life’s good, in general. But then, I bought an LG refrigerator. I bet you know the implications after that. If you don’t, read my story here.
Grab a big cup of coffee, take a deep breath, relax and then read on.
Given my experience with your Customer Care in the last three weeks, I’m sure you don’t give a damn about my story. But again, I believe in the process of feedback, and it’s my duty to let you know where you suck. Whether you want to stop sucking is your choice.
Jumping right into the story, I bought a refrigerator in May 2010. I don’t care what the model number is, as I have just one at home. This appliance worked good for more than a year, and then gave up. The warranty was for the first year, so everyone knows it doesn’t create any problems during that period. My piece (I paid for it!) was kind enough to wait for 4 months after the 1 year warranty period to crash.
The compressor is the part that’s broken. Well, other than the fuse and a bulb, this is the only spare part I know in a refrigerator. I understand this is one such part for which you really can’t guess the life duration. For example, the one in my parents’ refrigerator is still good and it’s been about 5 years. Thank goodness it was not an LG appliance! And, I know my neighbor’s ALLWYN that’s been running good since the 1990s.
Technology sometimes goes bad and I can digest that. However, how you deal with the problem and restore services is important too. You failed here, with my refrigerator, and hence the story.