To hell with you – Jabong!

*** If anyone [still] shops with Jabong, here is a coupon for INR 100. This is what I got in return to a mess up from Team Jabong. My fad is over and they screwed up a second chance too. So this coupon, or for that matter Jabong itself, is worthless to me now. May be you can use it and pay INR 100 less on your next order!

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Dear Jabong,

Though the name ‘Jabong’ sounded weird, I liked the idea of an online shoe store. It’s the ‘online’ that excites me, not ‘shoes’. I know you sell a lot of other junk too but I’ve seen the TV commercial for shoes and hence my association. I use converse, all black, Size 6. Current pair is wearing off. I need a new pair and you sell them. Perfect.

While I was still thinking, I bumped into your promotional offer of INR 2000 discount (INR 500 discount on each spend exceeding 1500). I finally decided to give Jabong a try.

I found the shoes, picked Size 6, added to cart and placed the order. I wanted to avail the discount, so added a Garnier shampoo and a pack of Gillette MACH 3 cartridges to ‘exceed’ INR 1500. And I received the INR 500 discount. Happy.

Order Number: 120414881006176.

I wasn’t home when the shipment arrived, so I didn’t get a chance to scream like you do in the commercial. Sorry if I haven’t adhered to your protocol. Is that why you screwed up my two orders?

My mom signed for the package in the noon and when I went home in the evening, you had a surprise waiting for me. I like only pleasant surprises, not otherwise.

The shampoo was good, not leaky or sticky. Nice packing, by the way. And nothing was wrong with the Mach3 too. I received what I ordered. However, the shoes weren’t as expected. Remember, the main contents of this order were the shoes and I didn’t get what I ordered. I ordered Size 6. You sent me Size 7. Not pleased.

I sent you an email, informing the mix up. You didn’t care. Ironically, your email address is care@jabong.com. 🙂

I called you to work this out. A girl explained very clearly about the return policy. I failed to make her understand that I am not returning anything. I was just looking for the product I ordered. I tried hard but failed to convince her to send me Size 6 and take back Size 7. She had only one solution for me – return the product, and order again. She made no promise that the next order would be shipped correctly.

I liked one of her troubleshooting thoughts though – “Is one number difference too big that you can’t wear them? Can’t you use Size 7 just this once?” I guess she was being practical. I was not in the mood. And she went on wondering “Are you sure you need a Size 6?”

I realized there was nothing else I could do. I told her that I will keep the shoes untouched for a month, in case you want to fix it – give me Size 6 and take back Size 7. I ain’t gonna fill up forms and chase you for your mistake. That defies the purpose of ‘saving time and effort by shopping online’.

And then, I wonder why, I gave you a second chance. I placed another order. This time, I was clever enough to choose ‘Cash on Delivery’. That will give me a chance to inspect the contents before I pay.

Order Number: 120428645356114.

The shipment never arrived. Instead, I received an email with that Teddy’s sorry note. I was even prepared to scream this time, dammit!

And, after waiting for more than a month, the duration I promised to keep the shoes untouched, I finally wore them today. I know it’s Size 7. Am being practical too! 🙂

Dear Jabong – There are only a handful items that fall in the intersection of “I use” and “you sell”. And now, let alone my shopping, am not even going to let anyone I know use Jabong for shopping.  Not at least until these Size 7 converse shoes wear off.

To hell with you, Jabong. To hell with you!
Viv.